Shipping policy
We're Here When It Matters 🤝
At Carenest, support isn't a department — it's a commitment. Every question deserves a real answer, and every customer deserves to feel heard.
🔎 Start With Our FAQ
Before reaching out, check our FAQ page — it covers the most common questions around orders, shipping, products, and more.
Most people find their answer in under a minute. It's the fastest route to clarity.
🛠 What We Can Help With
No matter what's on your mind, we've got you covered:
🛒 Orders — Confirmations, payments, changes & cancellations 🚚 Shipping — Tracking, delivery windows & transit updates 📦 Products — Usage tips, care instructions & recommendations 🤍 Everything Else — Partnerships, wholesale inquiries & general feedback
No question is too small. If something feels off, just ask.
📩 Reach Out Directly
For anything that needs a personal touch:
📧 support@carenest.com
We read every message before we reply — no automated responses, no copy-paste answers. Expect to hear back within 24–48 hours.
📭 No Reply Yet?
Check your Spam, Junk, or Promotions folder first — our response may have landed there.
Still nothing after 48 hours? Email us again and we'll make it a priority.
✨ What You Can Always Count On
Straight answers. Real people. No runaround.
From your first order to long after it arrives, Carenest support stays consistent, transparent, and genuinely in your corner.
That's not a policy. That's just who we are.